FEedback and complaints

Complaints and Feedback Policy

Introduction

At Whitchurch Dental Studio, we are committed to providing high-quality dental care and services. We value your feedback and take complaints seriously as they help us to improve our services. This Complaints and Feedback Policy outlines how you can provide feedback or make a complaint and how we will handle your concerns.

How to Provide Feedback

We encourage our patients to provide feedback about their experiences with our services. You can provide feedback in the following ways:

1. Online Feedback Form
   • Visit our website and complete the online feedback form available on the 'Feedback' page.

1. Email
   • Send your feedback to our Practice Manager's email address: Karen.wds@hotmail.com

1. In Person
   • Speak directly with our staff during your visit to our practice.

1. Phone
   • Call us at 01948 661139 to provide your feedback.

How to Make a Complaint
If you are not satisfied with any aspect of our service, we encourage you to let us know as soon as possible. You can make a complaint in the following ways:

1. Online Complaint Form
   • Visit our website and complete the online complaint form available on the 'Feedback' page.

1. Email
   • Send your complaint to our Practice Manager's email address: karen.wds@hotmail.com

         1.   In Writing

• Mail your written complaint to our office at the following address: 

                   Whitchurch Dental Studio
                  The Old Fire Station, Brownlow Rd
                  Whitchurch, SY13 1QS

1. In Person
   • Visit our Dental Practice and speak directly with a member of our staff.

1. Phone
   • Call us at 01948 661139 to make a complaint.

   
   

   
   

   Information to Include in Your Complaint

   
   

   To help us address your complaint effectively, please include the following information:

   
   

• Your full name and contact details.
• A detailed description of your complaint, including relevant dates, times, and the names of any staff involved.
• Any supporting documentation or evidence, if applicable.
• Your desired outcome or resolution

.

How We Handle Complaints

We are committed to addressing all complaints promptly and fairly. Our process for handling complaints is as follows:

1. Acknowledgment
   • We will acknowledge receipt of your complaint within 3 business days.

1. Investigation
   • We will conduct a thorough investigation into your complaint. This may involve reviewing records, speaking with staff members, and gathering additional information as needed.

1. Resolution
   • We will provide a response to your complaint within 10 business days of acknowledgment. If more time is required to investigate your complaint, we will inform you of the delay and provide an estimated timeframe for resolution.

1. Outcome
   • We will inform you of the outcome of our investigation and any actions taken to resolve your complaint. If you are not satisfied with the outcome, we will provide information on further steps you can take.

Confidentiality
We treat all complaints and feedback confidentially. Information will only be shared with relevant staff members involved in the investigation and resolution of the complaint. Your personal information will be handled in accordance with our Privacy Policy.
Continuous Improvement
We use feedback and complaints as an opportunity to improve our services. We regularly review and analyze feedback and complaint data to identify trends and areas for improvement
Contact Us
If you have any questions about this Complaints and Feedback Policy, please contact us at:Whitchurch Dental Studio
The Old Fire Station, Brownlow Rd
Whitchurch, SY13 1QS
Email: Karen.wds@hotmail.com Phone: 01948 661139
Thank you for helping us improve our services. We value your input and are committed to addressing your concerns promptly and effectively.
Last Updated: 31/05/24