Whitchurch dental studio - data protection policy

At Whitchurch Dental Studio, we are committed to protecting the privacy and security of our patients’ and website users’ personal data. This Data Protection Policy outlines how we collect, use, store, and protect your information in compliance with relevant data protection laws, including the General Data Protection Regulation (GDPR) and any other applicable legislation

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1. Data Controller

Whitchurch Dental Studio,  The Old Fire Station, Brownlow Rd, Whitchurch, SY13 1QS,  info@whitchurchdentalstudio.com,  01948 661139 

We are the data controller responsible for the personal data collected through our website.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal details: Name, contact information (email, phone number, address), date of birth.
• Health information: Dental history, medical conditions, and treatment records (if provided via forms or consultations).
• Website usage information: IP address, browser type, and interactions with our website.
• Communication records: Emails, messages, and feedback submitted via the website.
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3. How We Use Your Data

We use your personal data for the following purposes:

• To provide dental services and schedule appointments.
• To communicate with you regarding treatments, reminders, or inquiries.
• To improve our website functionality and user experience.
• To comply with legal obligations or respond to regulatory authorities.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your explicit consent (e.g., when subscribing to newsletters or submitting inquiries).
• The necessity of processing to perform a contract (e.g., scheduling an appointment).
• Compliance with a legal obligation (e.g., maintaining accurate medical records).
• Legitimate interests (e.g., improving services and ensuring website security).
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5. Data Sharing and Disclosure

We may share your personal data with:

• Authorized personnel within our dental practice.
• Third-party service providers (e.g., IT support, secure payment processors) who are contractually obligated to protect your data.
• Legal or regulatory bodies if required by law.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. Health records are kept in accordance with medical record retention laws.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data storage systems.
• Encryption and secure transmission of sensitive data.
• Regular security audits and staff training.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request data erasure (subject to legal obligations).
• Restrict or object to data processing.
• Portability of your data in a commonly used format.
• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us at [ info@whitchurchdentalstudio.com ].

9. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. For detailed information on how we use cookies, please see our Cookie Policy.

10. Updates to This Policy

We may update this Data Protection Policy periodically. Any changes will be posted on this page, and where appropriate, notified to you via email.

11. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact us at:  info@whitchurchdentalstudio.com or 01948 661139 

Effective Date: 31/05/2024